Address:
4500 N. Lewis Avenue
Sioux Falls, South Dakota 57104
USA
605-322-4767
ATA Accredited
Contact Information
Darcy Litzen
RN, BSN
Client Development Officer
605-322-4677
darcy.litzen@avera.org
Year Incorporated or Founded:
1993
State Incorporated or Founded:
South Dakota
Company Type:
Integrated healthcare system (MCO), Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private nonprofit
Description of Services:

Avera Health, an integrated delivery system based in Sioux Falls, S.D., ventured into telemedicine 25 years ago to increase access and improve quality. Over the years, the health system quickly saw the benefits telemedicine could provide to help revolutionize health care delivery. Avera eCARE, virtual health system in Sioux Falls, S.D., was created to solely focus on supporting bedside providers remotely with two way audio and video technology. To date, Avera eCARE serves 14-states in 340+ communities, which include hospitals, clinics, senior care communities, I.H.S facilities, schools and correctional facilities, and employees over 235 physicians, nurses, pharmacists, support staff and others dedicated to telemedicine. Avera eCARE has developed a diverse telemedicine network by providing the following services: specialty consults, emergency, ICU, pharmacy, senior care, correctional health, school health, and behavioral health.

Tele-Services:
Allergy, Burn, Cardiology, Dermatology, Diabetes, Endocrinology, Emergency medicine, Geriatrics, Hospitalist, ICU (intensive care unit), Infectious disease, Long-term care, Maternal care, Mental health, Mobile health (mHealth), Nephrology, Neurology, Nursing, Obstetrics, Ophthalmology, Otorhinolaryngology (ENT), Pharmacy, Pulmonary medicine, Trauma, Urgent care
Ancillary Services:
Continuing education, Continuing medical education, Distance education, Language interpretation services, Patient education, Patient engagement
Currently providing services in:
Colorado, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Hampshire, North Dakota, South Dakota, Texas, Vermont, West Virginia, Wyoming
Healthcare professionals have licenses in:
Colorado, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Hampshire, North Dakota, South Dakota, Texas, Vermont, West Virginia, Wyoming
Target(s) for services:
Accountable Care Organizations; Correctional facilities; Employers; FQHCs; Government agencies; Rural hospitals; Urban/suburban Hospitals; Nursing homes; Patients directly; Schools; Skilled nursing facilities; Urgent care centers
Number of customers (hospitals, clinics) currently served:
100+
Number full-time MD/DO telehealth professionals:
6-10
Number part-time MD/DO telehealth professionals:
101-120
Number full-time NP telehealth professionals:
1-5
Number part-time NP telehealth professionals:
11-15
Number full-time PA telehealth professionals:
1-5
Number part-time PA telehealth professionals:
6-10
Number full-time MSW telehealth professionals:
1-5
Number full-time RN telehealth professionals:
26-30
Number part-time RN telehealth professionals:
31-40
Number full-time PharmDs telehealth professionals:
6-10
Number part-time PharmDs telehealth professionals:
16-20
Number full-time other:
81-90
Other telehealth professionals:
Administration, Business Intelligence, Education & Research, Support Specialists, Credentialing, Contracts, Sales, Innovation, Service Line Managers, Customer Retention, Quality Compliance and Technology
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Philips VISICU, Cisco, Polycom, Vidyo, American Well, Citrix
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
We have extensive experience interfacing with EHRs, PACs systems, and cardiac monitoring systems for our clients. Our IT team and Clinical Integration team will work with clients during the implementation process to plan and develop the process for this.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 Editions
Wait time for consultation for emergency services:
0-5 minutes
Nonemergent Services wait time other:
Varies based on service line and patient needs
Integrate clinical practice guidelines into teleconsultations and practice:
Yes
How clinical practice guidelines are integrated:
Evidence based practices and bundle compliance are built into the routine workflows for our specialty service lines. We also assist with population health management specific to the needs of the individual facilities. eCARE also offers ongoing education (CME and CNE events) focused on current and updated clinical practice guidelines.
Number of teleconsults performed 2012:
51,352
Number of teleconsults performed 2013:
58,634
Number of teleconsults performed 2014:
62,322
Number of teleconsults performed 2015:
206,797
Number teleconsults performed 2016:
215,091
Provides Billing Services:
No
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Tricare
Teleproviders are physically located in:
Michigan, New Hampshire, North Dakota, South Dakota, Texas
Teleproviders Locations - other:
Israel, Bolivia, India
How teleproviders are recruited:
Avera recruits providers who are experienced in their specialty areas through a variety of methods. We use recruiters, multiple advertising approaches and social networking sites. Selections are made by the management team for the individual service lines. We look for providers who are not only experts in their fields but who are also passionate about providing care via telemedicine.
Other Payment Model:
Subscription and fee for service based on service lines
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:

Avera eCARE is a department of Avera Health, an integrated health system serving the upper Midwest for nearly 120 years. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian values. Avera eCARE utilizes a formal innovation cycle to continue to develop and expand our service lines.


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