Address:
4800 W 57th St.
Sioux Falls, South Dakota 57108
USA
800-276-0704
Contact Information
Debbie Heesch
National Sales Manager
605-214-4478
dheesch@good-sam.com
Year Incorporated or Founded:
2010
State Incorporated or Founded:
North Dakota
Company Type:
Medical specialty service aggregator, Medical specialty service provider to healthcare providers, Patient education/engagement service
Company Type - Other:
Remote Patient Monitoring
Corporate Structure:
Private not-for-profit
Description of Services:

LivingWell@Home is a remote monitoring service designed to help individuals to live as well and as independently as possible. The service is paired with in-home technology to allow individuals, caregivers and their primary care team to take proactive steps to maintain and enhance wellbeing.

Tele-Services:
Chronic disease management, Patient monitoring
Ancillary Services:
Health call center, Patient education, Patient engagement
Currently providing services in:
Arizona, Arkansas, Colorado, Florida, Idaho, Indiana, Iowa, Kansas, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Tennessee, Texas, Virginia, Wisconsin
Planning to expand to in near future:
New York
Healthcare professionals have licenses in:
Arizona, Arkansas, Colorado, Delaware, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Target(s) for services:
Accountable Care Organizations, Assisted living facilities, FQHCs, Government agencies, Hospitals: rural, Hospitals: urban/suburban, Insurers, Patients, directly, Private physician practices, Senior communities, Skilled nursing facilities
Who is the target for your services - Other:
MCOs
Number of customers (hospitals, clinics) currently served:
6-19
Number full-time RN telehealth professionals:
6-10
Number part-time RN telehealth professionals:
1-5
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
platform-agnostic, proprietary
Electronic health records (EHR) incorporated in services:
Information not available
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Not applicable
Integrate clinical practice guidelines into teleconsultations and practice:
Yes
How clinical practice guidelines are integrated:
Proprietary clinical monitoring protocols for chronic disease management
Number of teleconsults performed 2012:
150,000
Number of teleconsults performed 2013:
150,000
Number of teleconsults performed 2014:
150,000
Number of teleconsults performed 2015:
100,000
Number teleconsults performed 2016:
150,000
Provides Billing Services:
No
Payers billed:
Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna)
Other Payers Billed:
Private individual payors, Health Systems, Senior Livings, Home Care agencies and private practices
Teleproviders are physically located in:
South Dakota
How teleproviders are recruited:
Corporate workforce processes & procedures. Recruits are evaluated for experience and tenure.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
Information not available
Minimum number of hospital beds:
Information not available
Minimum number of ICU or NICU beds:
Information not available
Additional company information:

LivingWell@Home has tenured leaders with greater than 25 years combined experience in the telehealth industry. Remote patient monitoring consultation includes implementation, launch, training and ongoing support. Fully trained and experienced monitoring team of RN's and data specialists covering 365 days a year. Low tech, high touch transition monitoring with exemplary patient engagement rates providing verified actionable notifications to caregivers and ancillary health care teams.


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